Frequently Asked Questions

Tell the airline in advance that you use a handle-type electric wheelchair. Procedures for removing the battery, checking or carrying it in the cabin, and transferring to an airport or aircraft wheelchair vary by airline, aircraft and route, so please follow the airline's instructions.

JOYCart battery specifications may vary depending on the manufacturing and shipping date. When travelling by air, check the rated capacity (Wh) printed on the battery installed in your unit and provide that information to the airline in advance.

For more information, please see our product page and the website of Japan's Ministry of Land, Infrastructure, Transport and Tourism.
Product page: https://www.noaa.jp/product/en/
MLIT (Japanese): https://www.mlit.go.jp/common/001388684.pdf

Please contact us through our purchase enquiry form or on LINE, and we'll introduce you to a dealer. You can also call 03-5356-9333 (hours: weekdays 10:00–17:00 JST), though the line may not always be available. JOYCart is also on display and for sale at three Yodobashi Camera stores (Umeda, Shinjuku Nishiguchi Main Store, and AKIBA).

Insurance varies by service and product. NOAA rental service includes liability coverage of JPY 100 million. JOYCart LUCE / LUCE WALK＋ purchase packages include first-year dedicated insurance with JPY 100 million bodily injury / property damage liability and a JPY 1 million own-accident death benefit. Coverage for other products is explained at the time of purchase.

Please contact the dealer you purchased from — we'll arrange replacement parts.

Please contact the dealer you purchased from, and we will put you in touch with the insurer.

Remove the key and reinsert it. If you grip the accelerator lever too firmly, the emergency brake can engage — try setting off with a gentler grip. It also won't move if the rear clutch lever is set to manual push mode, so switch it back to drive mode and reinsert the key.

Some products are eligible for rental under Japan's long-term care insurance system. TAIS codes: JOYCart Mobile-X 00971-000008; JOYCart LUCE / LUCE WALK＋ (Lieto Luce) 02050-000006.

For eligibility under Japan's long-term care insurance system, please note the following.

· First, consult the elder welfare department at your local municipal office.
· They will review your situation and discuss your care-level certification and eligibility for the relevant product. Please follow their instructions, which may include submitting an opinion letter from your physician.

Even with a care-level certification, rental is only available where it is judged necessary. A designated care manager will be assigned as your point of contact — discuss any daily-life difficulties with them, especially around getting out for shopping or errands, and tell them that you would like to use a handle-type electric wheelchair and discuss the appropriate product with your care manager and welfare-equipment provider. If approved, you can rent it through a welfare equipment lending provider for a monthly fee, with a copayment of 10% (or 30% depending on income).

*Please note that even after applying, we may be unable to accommodate your request depending on your physical condition.