JOYCart

Please handle the cart carefully.
<Taking it out of the case>
When lifting the unit with both hands, always grip the front step and the rear handle, as shown in the diagram.
Caution: do not lift the cart by holding its outer cowling — this can cause damage. Do not lift the cart by the handlebar, as it may fall.

<Putting it into the case>
① Always remove the main key first, and confirm the control panel's LED has turned off. Remove the shopping basket from JOYCart.
② Push the rear handle down until it clicks into place.
③ Fold JOYCart and shorten the front handlebar.
④ Place it into the case following the direction shown in the diagram, always holding the front step and rear handle.
⑤ Put the shopping basket, charger, and similar items into the accessory bag, then place the bag in the gap between the case and the cart.
⑥ Don't forget to place the grey foam padding on top of the cart.

Please refer to this video.

Please refer to this video.

① If you insert the key while already gripping the accelerator, the red LED will flash and the cart won't move. If this happens, remove the key again, release the accelerator, and reinsert the key. (The LED will not flash.)
② Lifting the front wheels off the ground while gripping the accelerator can cause the cart to rear up (a "wheelie"), which is very dangerous. Release the accelerator immediately if this happens.

Before assuming something is broken — such as "it won't move" or "it won't charge" — please check this document first: JOYCart Troubleshooting Guide (PDF).

Plug the connector into the charging port, and plug the other end into a household outlet. Charging is complete when the pilot light changes from orange to green (full charge takes about 6 hours). Once fully charged, always unplug the cord from the outlet. Do not use a charger from another manufacturer's product. Do not store the battery in very hot or very cold conditions.

[Pilot light status]
Red: Not charging. Try reinserting the connector into the cart.
Orange: Charging normally.
Green: Charging complete. Please unplug the charger.

[Note] If the light does not turn orange after several attempts at reinserting it, please contact us immediately.

1. If you notice damage while using the cart
If you notice any damage or malfunction to the exterior, levers, handlebar, tyres, or electrical system while using the cart, please contact our support desk right away. Email: rent@noaa.jp
Information we'll need: name on the reservation / JOYCart unit number / location and description of the damage (with photos attached) / whether it still runs (yes/no) / where and roughly when you noticed the damage

2. Minor damage (e.g. small scratches, minor chips to the exterior, or damage limited to decorative parts)
After you contact us, our support team will decide whether continued use is possible. Wear and scratches that occur through normal use are not chargeable. If damage is judged to be due to carelessness, you may be charged only for the relevant part.

3. Damage that affects driving (e.g. frame damage, abnormal handlebar/accelerator, electrical faults, tyre damage)
For safety, please stop using the cart immediately. Depending on the situation, we may be able to deliver a replacement unit to your hotel. In areas where arranging a replacement is difficult, we will refund the rental fee for the remaining period. Depending on the cause, you may be asked to cover repair costs.

4. Damage from intentional misuse or clear negligence
In the following cases, you may be charged the full repair cost: forcing the cart over an obstacle it cannot handle / carrying two people or overloading it with luggage / dangerous or rough operation / damage from submersion or tipping over / damage from folding or handling the cart in a way that goes against the instructions / improper storage

5. If damage is discovered after return
Our specialist staff will inspect the unit upon its arrival. If damage is confirmed, we will present photos, an explanation of the situation, and the repair cost, and will only charge you after you've had a chance to review it. Minor scratches and wear from normal use are not chargeable.

6. Initial defects
If you report damage or a malfunction within 24 hours of receiving the cart at your hotel or home, it will be treated as an initial defect and you will not be charged.

Please see the following pages:
Tokaido Shinkansen: https://railway.jr-central.co.jp/pwd/electric-wheelchair/index.html
JR East Shinkansen: https://www.jreast.co.jp/equipment/equipment_1/wheelchair/

Assistance, advance-notice requirements and boarding procedures vary by railway operator, station and how the cart is carried. Please check the operator’s accessibility and baggage guidance before travel. Station contact and accessibility information is also available on the "Rakuraku Odekake Net" website.
Japanese site: https://www.ecomo-rakuraku.jp/ja
English site: https://www.ecomo-rakuraku.jp/en
If you fold the cart and carry it as luggage, size, weight and carriage rules still depend on the operator.

It can be loaded into a taxi's trunk. Fold it yourself and ask the driver to load it. To avoid damage, please tell the driver where to hold the cart (the front step and rear handle).

Boarding assistance and rules for carrying a folded cart vary by bus operator and vehicle. Please confirm the procedure and any advance-notice requirements with the operator before travel.

It can be loaded into a tour bus's luggage compartment. Fold it yourself and ask the driver to load it. To avoid damage, please tell the driver where to hold the cart (the front step and rear handle).

Whether the cart may be used and what advance procedures are required vary by cruise operator. Please confirm with the cruise company before booking or boarding and follow its instructions.

① Before departure — check with your airline
Rules for powered wheelchairs, advance notice, battery handling and required documents vary by airline. Contact your airline in advance with JOYCart’s dimensions, weight, folding information and battery specification (including UN38.3 information). NOAA can provide a certificate of conformity to help the airline confirm these specifications.
▼ JAL: https://www.jal.co.jp/jp/ja/jalpri/support/walk.html
▼ ANA: https://www.ana.co.jp/ja/jp/guide/flight_service_info/assist/walking/
For other airlines, please check their wheelchair / special-assistance guidance.

② At the airport
Follow the airline’s instructions at check-in. Whether JOYCart may be used up to the gate and when the vehicle is handed over are determined by the airline.

③ Vehicle and battery handling
The cart may need to be folded and checked, and the battery may need to be removed and carried in the cabin. Follow the airline’s instructions in all cases.

You can ride the elevator while seated on the cart. Enter facing forward, and when exiting, reverse out while checking behind you using the elevator's mirror.

You cannot use an escalator while seated on the cart. Even when folded, the cart is relatively heavy, so we recommend using an elevator and following the facility’s guidance.

Show the TS mark sticker — proof of certification by Japan's National Public Safety Commission — and explain that it is a "type-certified electric wheelchair." Please note that some facilities may still decline to permit use.

When folded, it takes up little space even in a small room. Simply shortening the cart's overall length can also help save space.

JOYCart is certified by Japan's National Public Safety Commission, but this certification applies only within Japan. If used overseas, it must comply with local regulations. The insurance included with JOYCart does not apply outside Japan, so please arrange your own coverage.